Case Study
Headland Machinery
Burwood, VIC, 3125
Wholesale Distribution

About Headland Machinery

Headland supplies Sheet Metalworking, CNC, Fabrication, Robotics, and Vertical Storage machinery and equipment to the manufacturing and engineering sectors within Australia and New Zealand.

Headland turned to NetSuite OneWorld in 2011 to improve business efficiency and streamline workflows using a rich, cloud-based ERP solution that provides a single comprehensive view of its business, while enabling the company to grow by supporting multi-currency conversion capabilities.

Headland is using NetSuite OneWorld in eight different currencies in two countries for financials, inventory management, fulfilment, CRM, process workflow, project costing and reporting, as well as other core processes.
As part of the solution, Headland developed its own service management system, NextService, within NetSuite, which uses a mobile application to view active tasks, record travel time and status per service technician, enabling its schedulers to view if Service staff are in transit or on-site.
“NetSuite has really helped us increase the utilisation and efficiency of our Engineers as they now have the ability to know where all resources are at any given time, and who has capacity for further work,” said Headland’s Managing Director, Richard Kloe. “They now also have complete visibility of our customers in real-time, enabling them to be better prepared and better able to service customer requirements.”
NetSuite; the industry’s leading provider of cloud-based financials / ERP and omni-channel commerce software suites recently announced that a growing number of Australian manufacturers are turning to NetSuite’s next-generation cloud manufacturing solution for building and expanding successful businesses; with Headland Machinery paving the way for other companies to take on this new innovation.
Headland Machinery benefits from a complete cloud manufacturing solution, armed with robust capabilities to efficiently manufacture, forecast, price, track and schedule products with a focus on design and a single platform for both B2B and B2C distribution.
Today’s manufacturers face shifting economic conditions. Modern manufacturers require a system that helps them reduce costs during the design process, efficiently manage multi-channel distribution, continuously innovate and leverage a dynamic supply network, while adapting to mobile empowered customers blurring the line between B2B and B2C and demanding a modern, eCommerce experience.

“Traditional on-premise software approaches used by many manufacturers create a barrier to product innovation and business growth by increasing IT costs, driving up the cost of production and decreasing business efficiency and accuracy,” said Mark Troselj, Managing Director of APAC for NetSuite.

“By switching to the NetSuite cloud, today’s modern manufacturers can accelerate innovation, produce higher quality products at high margins, rapidly adapt to market changes and distribute across multiple channels, gaining a competitive advantage and driving success in the global economy.”

NetSuite’s integrated business solution complements manufacturing-specific functionality with order and inventory management, fulfilment, financials and accounting, CRM, services automation, eCommerce and more, eliminating the inefficiency of maintaining multiple disparate systems.

NetSuite is intended to free staff from inefficient manual work and channel resources into value added activity such as R&D, supply network optimisation, customer service and support.