Funny seeing you here in 2024! Need some good old-fashioned human advice? It's quite the twist, considering online research and AI can get you so far...

Up for a quick discussion about challenges in tech adoption and my insights on budgeting and ROI? No commitments.

Consider me an expert sounding board for your thoughts about budgeting, planning and execution of your 2024 tech projects. I’ll waive AUD 1,000 in consulting fees. The catch? This convo allows me to feel and learn what business owners and directors see as the challenges to overcome this new year.

Wisdom is not found in answers, but in the questions we dare to ask—enter the Socratic method.

Starting a big tech project requires clarity about a number of things: money, time, resources, and complexity. It’s here where your mental map is the most important asset for your business. It’s a real compass. Everything gets clearer when you find questions you hadn’t realised you have to ask yourself.

What’s not popping into your mind when you’re sorting out your tech plans for 2024?

Industry craftsmanship beats software expertise.

Choosing software goes beyond what the software can do. It’s about making it work to give you an edge in the industry. The real goal is not to turn your day-to-day tasks into workflows but to create differentiation.

Ask questions to folks who get both, your business and tech. They won’t just see a dashboard; they’ll get why it’s your secret weapon. It’s not about fancy features; it’s about making tech fit your business like a glove.

Don’t shy away from asking the basic questions: Can it do this? How much time and resources do I need? But throw in the important ones: How can this improve customer service, quality, team dynamics, and culture?

Asking questions is the answer to unlocking technology.

Don’t just take our word for it!

See how David Witchell, Shop for Shops’ Director, got valuable insights when Klugo visited the warehouse, met the team, and helped tackle practical challenges with a creative touch.

Three innovation approaches you should avoid in 2024

In the fast-paced world of tech, innovative leaders steer clear of approaches that hinder business. Knowing these traps helps break old thought patterns, allowing them to guide companies to thrive amid disruption.


Don’t get dazzled by fancy software features. Make sure your tech choices match how your business works. A human-centric approach fosters adaptability and collaboration


Fixated on cost savings, overlooks the profound impact quality investments have on returns. Low-cost options initially save money but hinder long-term growth.


Opting for DIY or open-source software, results in long-term costs for developers, upgrades, and customisations, posing the “bus factor” risk.

Our core strength lies in our Socratic-agile approach.

We excel at active listening and agile development, with ample expertise in manufacturing, distribution and field service challenges. We pride ourselves on our game in standardising industry processes and optimising key differentiators.

We can help you to structure a technology plan that is:

  • Human-centric and personalised
  • Cost-effective and based on ROI
  • Collaborative, backed up with expertise and capabilities

Our key to success is listening. Share your most in-depth questions with us, and let’s dive into the visionary details of your 2024 goals.

Interested? Let's chat. You'll save $1,000AUD in consulting fees.

The holidays are gone, and it will get busy soon.

As things ramp up, take a moment to ease into the year. Let’s have a relaxed chat about your tech concerns—no commitments, just a chance to bounce around ideas.

Having an expert at your disposal for free can be invaluable. If everything I said here resonates with you, let’s connect! I’m opening my calendar from 15 Jan for 1-on-1 sessions, looking forward to meeting you.

Don’t let work slap you in the face without a proper plan; use these quiet days to set up an innovative technology mindset.

We have partnered with +100 customers just like you.

Achieving operational excellence for our customers is at the core of what we aim to do.

“Our invoicing is complex and time-consuming, Klugo was key in configuring the bulk invoicing feature in NetSuite to reduce 70-80% of the manual time needed to review individual billing.”

Jack Ghiotti
Financial Accountant, TLA Merchandise

“Klugo were flexible and professional, supporting us in our hour of need. They enabled us to onboard a whole remote finance team and ensure continuity. I look forward to working with them to optimise dashboards and reporting so we can work smarter, not harder.”

Nigel Dearing
CEO, Nuffield Group

“Klugo tailored NetSuite to the needs of an industrial machinery manufacturer, now it’s a task-driven application that suits our purposes brilliantly. We were able to reduce our customers’ wait time for deliveries and save on transportation costs.”

Jay Chirnside
Kerfab General Manager

“We asked Klugo to think creatively, and together, we solved the NetSuite implementation; it was a massive win for us. Our account managers can be out there in the community instead of sitting behind a computer inputting orders.”

Ellie Davidson
TLA Operations Manager

“After meeting the Klugo team, I was confident they would be able to understand our business and our processes and would successfully help us focus our efforts during the implementation without sacrificing production.”

Greg Reeves
CIO, Henselite

“Klugo is very responsive, they were able to understand our business needs and personalise NetSuite for us, deploying an implementation that works even better than SAP, which is what our global brand uses.”

Kate Tomlinson
CFO, Paragon 28

Our customers

Spots are filling up fast!

We select a few projects each year to ensure top-notch partnerships. If you’re in manufacturing, distribution, or field service, eager to integrate NetSuite for a competitive edge, and resonate with our vision of a human-centric, data-driven approach, secure your spot now.

Our calendars shut mid-February; let’s discuss and see if our goals align!

Looking forward to hearing your challenges.