Servicing construction machinery requires best in class FSM solutions
Ensuring that technicians have all job information, van inventory, checklists, manuals and communication tools will ensure that when servicing construction machinery, technicians achieve faster service levels first time every time.
Ensure that your technicians have everything they need to complete the job in the shortest time. NetSuite + NextService gives you this visibility.
The combination of NetSuite’s ERP system and NextService field management software for construction machinery servicing, allows businesses to ensure that their field teams have every opportunity to provide an outstanding customer experience through faster project deliverables.
Servicing construction machinery requires greater connectivity, collaboration and remote empowerment.
View location of all field staff on the schedule board using an integrated map allowing for route optimisation.Increase first-time fix-rates, reduce errors, and improve technician team engagement by providing systems and tools that enable high levels of customer service. Provide superior workflows for technicians with pre-defined checklists, machine manuals, and inventory management.
Connecting the core components for teams of construction machinery repairs.
Accounting, CRM, job costing, project management and field service management. NetSuite creates a single data point for the complete management of both repair and in-field servicing.
If your technicians are prepared, your projects are more profitable
Field teams need information instantaneously to be able to quickly respond to the scenarios that occur in the field. NetSuite creates a single information point.
Workflows available for immediate field response with machine manuals and checklists.
Control all inventory locations and ensure technicians have exactly what they need to complete a service.
Complete set of tools to control all project accounting requirements and needs.
Give your technicians the ability to customise quotes, discounts and custom terms right from their mobile app.
Ensure that the right technician with the right skill-set arrives on the construction site in the quickest time.
Accounting designed for asset repairs
- NetSuite ERP provides a simple way to trace general ledger impact back to the source transaction from financial reports.
- Simple debtor management and customer analytics that provides insights into day sales outstanding.
- Minimise manual accounting administration by using the NetSuite Workflow and Approval automation engine.
- Create complex invoices in less time using set rules and invoice automation features designed for complex renewable contracts.
On field transaction processing
- Provide quotes with customer-specific price levels, discounts, and custom terms so that field technicians can ensure a tailored response for customers.
- Generate sales orders, invoices and accept payments while in the field.
- Book sales order confirmations and commit stock in real-time assigned straight to the customer.
- Enter expense reports, time sheets and schedule new service requests and work orders from the mobile app to ensure records are always maintained.
Real-Time Job and Technician Visibility
- Improve your dispatch decision making capabilities with information based on proximity and job completion.
- See technician location and work order status in real time to further help schedulers make decisions.
- Mirror the technician mobile app to shadow their activity, provide technical support or update records if the technician is in transit to give you more visibility over their in field status.
- Sales transactions auto apply price level, custom pricing, and discounts.
Inventory In The Field
- It is simple to manage spare parts, inventory and consumables in technician vans and customer locations.
- Field technicians can simply identify items by barcode and are aided with support for serial tracked inventory.
- Enable a rapid response for parts replacement by automating Return Merchandise Authorisation (RMA) from the field
- Maintain technician van stock levels for maintenance kits and consumables. Giving more assurance that your field technician has what they need to get the job done.
Optimised workflow for field teams
- Create a fully connected ecosystem by storing manuals, guides and documents with Asset records which are available to technicians via the mobile field service app.
- Available on any device, at any time
- Ability to create automatic reminders for follow up tasks, jobs requiring action and or quotes that are nearing expiry.
- Keep track of task progress, communications, documents and notes. Know the precise point in which a task needs to be progressed
- Automate to do lists based on saved searches.
Teams that are tasked with servicing engineering and construction machinery need to ensure that they have inventory, specific product knowledge, task information and billing all available the moment they arrive on site. NetSuite + NextService provides businesses with a deep understanding of their field teams and data on how to improve service levels.
Field teams can now be more connected than ever before
Construction and engineering servicing businesses have the ability to minimise human error with systems that ensure field teams are never left without crucial project information or inventory.
A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.
NetSuite + NextService MES helps technicians create a fully visible picture to improve maintenance workflows.
Keep detailed records of technician stock levels with field barcode scan and serial number support.
Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.
Field Mobility
- Improve the accuracy of your field and form validations with customisable checklists and forms to digitize data capture.
- As soon as a job is completed, logging details is simplified with customer location and asset service history attached to the service request. As well as an automatic logging of service activity.
- If you’re offline, no stress. Offline records are queued for synchronisation when a connection is re-established. Additionally, work in online mode with instant recording in NetSuite directly from the mobile app.
Inventory In The Field
- It is simple to manage spare parts, inventory and consumables in technician vans and customer locations.
- Field technicians can simply identify items by barcode and are aided with support for serial tracked inventory.
- Enable a rapid response for parts replacement by automating Return Merchandise Authorisation (RMA) from the field
- Maintain technician van stock levels for maintenance kits and consumables. Giving more assurance that your field technician has what they need to get the job done.
Maintenance
- Program maintenance is simplified when you define template maintenance schedule by asset type.
- Create a complete visual picture with maintenance programs by utlising automatically visible features on the Schedule board with hard and soft reservation to indicate scheduling flexibility.
- Know your financial snapshot with maintenance contracts with service level reporting costs and revenue models, allowing teams to report maintenance contract profitability.
Warranties and Repairs
- Track warranties on assets and parts to manage warranty claims and monitor their progress and status.
- Match replacements to warranty claims for end-to-end visibility of transactions and reporting capabilities.
- Inform technicians in the field by generating work orders that inherit warranty details.
- Create a seamless workflow for parts under warranty with documentation from field to depot and then shipment to supplier.
