Large scale asset and location repairs require complete project visibility and management control
NetSuite enables asset and location repair businesses to gain greater project visibility when staff are scattered around the country. Connecting vendors, contractors and field staff in a synchronised system. NetSuite + NextService is the ideal solution to optimise  the entire service engagement workflow.
NetSuite is the ideal tool for repair businesses in the mining, oil, plumbing and sewerage repairs industries. The ultimate visibility enabler.
The combination of NetSuite’s ERP system and NextService field management software for asset and location repairs increases profitability in your business by boosting technician productivity. Allowing you to gain visibility and synchronise all communications between subsidiaries, vendors, contractors and internal teams.NetSuite is the ideal tool to map the entire repair journey.
NetSuite allows repair teams to work in multiple locations with complete project visibility
Connecting the core components for teams of large scale asset repairs.
Accounting ,CRM, job costing, project management and field service management. NetSuite creates a single data point for the complete management of large scale repairs and servicing.
NetSuite solutions that will work for you:
NetSuite Features for Asset and Location Repairs
Collaboration is crucial when working with large multi-state projects of asset and location repairs. NetSuite + NextService helps create a single data point to manage mining, oil, plumbing and sewerage projects with complete accuracy.
Smart accounting integrated into repairs
Know the status of project profitability with built in accounting features designed for large scale assets.
Scheduling and GEO tracker of staff and contractors
A seamless connectivity between mobile app and NetSuite ensures collaboration between all relevant units.
Map the flow from inspections to repair
Create a collaborative loop between on-site inspections and creation of repair jobs.
End-to-end Project Management
In both small and large multi-state projects, management and project visibility is streamlined with NetSuite.
Accounting designed for location repairs and servicing
- NetSuite ERP provides a simple way to trace general ledger impact back to the source transaction from financial reports.
-
Simple debtor management and customer analytics that provides insights into day sales outstanding.
- Minimise manual accounting administration by using the NetSuite Workflow and Approval automation engine.Â
- Create complex invoices in less time using set rules and invoice automation features designed for complex renewable contracts.
Turn inspections into repair jobs
- Utilise recurring tasks to schedule a remote inspection of performance and easily vary schedules based on data collected and presented to you.Â
- Program maintenance is simplified when you define template maintenance schedule by asset type.Â
- Create a complete visual picture with maintenance programs by utlising automatically visible features on the Schedule board with hard and soft reservation to indicate scheduling flexibility.
Scheduling and GEO staff tracker in the field
- Improve your dispatch decision making capabilities with information based on proximity and job completion.
- See technician location and work order status in real time to further help schedulers make decisions.
- Mirror the technician mobile app to shadow their activity, provide technical support or update records if the technician is in transit to give you more visibility over their in field status.
- Sales transactions auto apply price level, custom pricing, and discounts.
End-to-end Project Management
- Adopt a systemised approach to project management by viewing the entire project plan with Gant chart and real-time snapshots of project status down to task level.
- Start a project with ease with a template-based project setup and ongoing maintenance with flexible initial resource allocations capability.
- Track project issues down to a task level with customisable fields for severity, notes and resolutions. Allowing you to to triage tasks and action easily.
Teams that work within the mining, oil, plumbing and sewerage industries need to be able to capture, track and manage complex data that allows them to maximise the productivity of their field teams. NetSuite + NextService provides businesses with a deep understanding of their field teams with customisable parameters to help give them more access to information to complete jobs in a shorter time frame.
Klugo are committed to our customers
Achieving operational excellence for our customers is at the core of what we aim to do. Our mission is to help customers achieve operational excellence using NetSuite + NextService.
Headland Technology
Headland Technology supplies leading machinery technology, software and services and are embracing the future with IoT, Industry 4.0, Automation and Additive Manufacturing. Proactive customer service is the cornerstone of successful long-term relationships with customers.
Aquatec
Aquatec has had 30 years experience providing water and wastewater solutions to local government and commercial enterprises through the Australasian region. With plans to expand the business and improve on efficiencies, Aquatec required a system that would grow with their business.
Ecolab Healthcare
Ecolab Healthcare Australia is a leading supplier of both laboratory and medical equipment with over 2,000 customers throughout Australia & New Zealand. Ecolab supply their medical and scientific equipment from a head office in Melbourne and satellite offices in Sydney and Brisbane.
When field teams are dispersed across multi-state locations, access and visibility to information is crucial
Effective field service management provides vendors, contractors and subsidiaries all the information they need to complete a job as fast as possible.
Field Mobility of Repair Technicians
A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.
Maintenance and Asset Inspections
NetSuite + NextService MES helps technicians create a fully visible picture to improve maintenance workflows.
Inventory in the Field
Keep detailed records of technician stock levels with field barcode scan and serial number support.
Warranties & Repair
Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.
Field Mobility
- Improve the accuracy of your field and form validations with customisable checklists and forms to digitize data capture.
- As soon as a job is completed, logging details is simplified with customer location and asset service history attached to the service request. As well as an automatic logging of service activity.
- If you’re offline, no stress. Offline records are queued for synchronisation when a connection is re-established. Additionally, work in online mode with instant recording in NetSuite directly from the mobile app. Â
Inventory In The Field
- It is simple to manage spare parts, inventory and consumables in technician vans and customer locations.
- Field technicians can simply identify items by barcode and are aided with support for serial tracked inventory.
- Enable a rapid response for parts replacement by automating Return Merchandise Authorisation (RMA) from the field
- Maintain technician van stock levels for maintenance kits and consumables. Giving more assurance that your field technician has what they need to get the job done.
Maintenance
- Program maintenance is simplified when you define template maintenance schedule by asset type.Â
- Create a complete visual picture with maintenance programs by utlising automatically visible features on the Schedule board with hard and soft reservation to indicate scheduling flexibility. Â
- Know your financial snapshot with maintenance contracts with service level reporting costs and revenue models, allowing teams to report maintenance contract profitability. Â
Warranties and Repairs
-
Track warranties on assets and parts to manage warranty claims and monitor their progress and status.
-
Match replacements to warranty claims for end-to-end visibility of transactions and reporting capabilities.
-
Inform technicians in the field by generating work orders that inherit warranty details.
-
Create a seamless workflow for parts under warranty with documentation from field to depot and then shipment to supplier.
Klugo is your ideal partner to deploy, support and optimise your business process and systems. We help customers with business transformation by utilising the NetSuite ERP platform. We unlock your business value by enabling operational excellence.
Understanding the flow of value to customers is the key to achieving operational excellence
There are some jobs that just can’t be done from home. Businesses that manage installations, repairs, maintenance and servicing jobs know that field service operations success rates depend on a mix of customer service, stock availability, inventory forecasting, efficient scheduling and asset optimisation.
Mapping the flow of value via customer experience is what many service companies are doing to improve operating profits.
Klugo’s NetSuite ERP implementation
We have selected the worlds leading cloud ERP, Oracle NetSuite + NextService as our business platform of choice to help Australian businesses achieve operational excellence. Why? Because cloud business platforms are future proof, this enables our customers take advantage of emerging IoT and AI technologies.Â