NetSuite FSM, creates a 360-degree view of field service operations.

NetSuite FSM is your solution that integrates accounting, parts management, scheduling, dispatch, work orders, time, expenses, billing, and CRM to provide you with end-to-end visibility and workflow management. 

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Customer Relationship Management


Manufacturing Execution System


Enterprise Resource Management


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An FSM system that improves field service decision making.

Klugo is a NetSuite Solution Provider. We will help you unlock your operating potential with our configured deployment, support and optimisation of NetSuite FSM module. We are your long-term partners for achieving operational excellence.


This is the one platform to manage it all. Coordinate service and field operations centrally with real-time technician, location and job status tracking.

It’s now easier to maintain service levels and increase sales within your field quotations. Mobile app includes invoice and payments from the field, sign on glass and photos for proof of service and follow up service scheduling. Ensure that technicians have precisely what they need to complete the job on time and on the first visit. Less unknowns with more real-time visibility.

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Key Benefits of NetSuite FSM

Improve your operating efficiency and customer service levels with one streamlined end-to-end business platform with complete visibility of your field service operations.

Increase first time fix rates, reduce errors, and improve technician team engagement by providing systems and tools that enable high levels of customer service.  

Rapid decision making with accurate performance metrics and capacity forecasting. Real time work order status and locations data directly from the field. 

Field Force Automation Features

Achieve real-time management insights of all of your field service operations. Allowing you to better manage service requests, schedule teams, allocate resources, manage inventory, and improve customer experience. NetSuite FSM is your one platform to exceed service level expectations.

Field Mobility

A seamless connectivity between mobile app and NetSuite ensures improved accuracy in the field taking records.

Dynamic Forms

Provide your technicians with the most accurate data possible with customisable checklists and forms.

Inventory in the Field

Keep detailed records of technician stock levels with field barcode scan and serial number support.

Transaction Processing

Give your technicians the ability to customise quotes, discounts, custom terms and enter crucial account details from their mobile app.

Optimising your Field Service Management is how you create a more valuable experience for your clients. Klugo is your ideal partner to deploy, support and optimise a system that helps you achieve operational excellence in your field service management.

Schedule and Dispatch Features

Streamline your customer service requests, captured from multiple channels and auto assigned using service rules and profiles. This gives businesses the power to seamlessly schedule service requests and work orders with a drag and drop user interface. NetSuite FSM allows users to skill match technicians to work orders without leaving the schedule board.

Schedule Individuals and Team

Map technician locations, code jobs by priority, schedule jobs as multi-day work orders and more.

Real Time Technician Visibility

Use intelligent resource matching to ensure that tasks are completed to a higher standard.

Planned Maintenance Features

NetSuite FSM helps reduce downtime with automated planned maintenance scheduling for owned or third party assets. This allows you to ensure the right materials are on hand and the asset can be repaired or replaced as soon as possible. 

Create a fully visible picture so that the service team can view both planned and reactive maintenance with suggested workflows to increase quality as well as technician productivity.

Preventative Maintenance

Profitability reporting is simplified with preventative maintenance with deep service level reporting.

Reactive Maintenance

Trigger reactive maintenance with pre-defined plans to ensure all materials are available to complete a job.

Asset Management Features

It’s crucial to prolong the life of your assets as much as possible. NetSuite FSM allows you to increase your asset life and increase ROI with a thorough Asset Management.

Record maintenance history, utilisation and performance metrics with operational intelligence dashboard reporting and key performance indicator monitoring. This is your single tool to gain a comprehensive view of your assets. 

Flexible Asset Records

Allow technicians in the field to access manuals, guides and documents on their mobile app.

Warranties and Repairs

Create a full log of warranties/repairs and workflows to maximise the visibility between office and technician.

Klugo aim to ensure that we engage the ROI of your NetSuite FSM system as soon as possible for your business. We want to help you achieve operational excellence and create profitable business improvements that help your field service team operate with greater visibility, quicker and to a higher customer standard.

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Klugo are committed to our customers

Achieving operational excellence for our customers is at the core of what we aim to do. Our mission is to help customers achieve operational excellence using NetSuite FSM.

Headland Technology

Headland Technology supplies leading machinery technology, software and services and are embracing the future with IoT, Industry 4.0, Automation and Additive Manufacturing. Proactive customer service is the cornerstone of successful long-term relationships with customers.


Aquatec has had 30 years experience providing water and wastewater solutions to local government and commercial enterprises through the Australasian region. With plans to expand the business and improve on efficiencies, Aquatec required a system that would grow with their business.

Ecolab Healthcare

Ecolab Healthcare Australia is a leading supplier of both laboratory and medical equipment with over 2,000 customers throughout Australia & New Zealand. Ecolab supply their medical and scientific equipment from a head office in Melbourne and satellite offices in Sydney and Brisbane.

Klugo’s NetSuite implementation

We have selected the worlds leading cloud systems, Oracle NetSuite as our business platform of choice to help Australian businesses achieve operational excellence. Why? Because cloud business platforms are future proof, this enables our customers take advantage of emerging IoT and AI technologies. 

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