Shop for Shops is a Melbourne-based manufacturer and supplier of shelving, fixtures and fit-outs, supporting retail and commercial environments. As their project work and manufacturing grew, they needed better control across inventory, sales and operations. With Klugo’s guidance, they consolidated systems, improved visibility and laid the foundation for project and job costing.
Challenges Faced
Operating across manufacturing, supply and fit-out delivery, Shop for Shops faced increasing complexity:
- Disconnected systems: Multiple accounting, warehouse and operational systems created heavy manual administration and limited visibility across the business.
- Inaccurate pipeline and quoting: Sales forecasts and pipeline data were unreliable, impacting planning, quoting and delivery timelines.
- Limited operational visibility: Difficulty tracking inventory, supply chain movements and customer data across warehouse and project workflows.
- Growth pressure: Expanding product lines and fit-out services increased coordination requirements across teams, materials and orders.
Solution Implementation
To support their next phase of growth, Shop for Shops selected a single platform to centralise operations across finance, CRM and warehouse management.
Klugo worked closely with their team, including onsite engagement at the warehouse, to understand operational workflows and configure a tailored solution aligned to their manufacturing and fit-out delivery model.
“We didn’t want to be bolting on warehouse management systems, accounting packages, CRM. We wanted something that could do most of it.”
David Witchell, Director
Key Benefits of Klugo’s Partnership
The implementation delivered practical, operational improvements across the business:
- Centralised operations: Consolidated accounting, warehouse, CRM and integrations into a single system, reducing manual work and data duplication.
- Improved data accuracy: Reliable, real-time data across sales, inventory and customers enabled faster decision-making and more accurate quoting.
- Warehouse and supply chain visibility: End-to-end tracking across inbound shipments, stock allocation and fulfilment improved coordination across projects.
- Integrated ecosystem: Seamless integration with tools like NetStock, SmartFreight and reporting platforms centralised operational data.
“When doing operational reports now, they all come through one system, whereas before it was across different databases.”
David Witchell, Director
Outcomes and Future Outlook
With a unified platform in place, Shop for Shops gained control across manufacturing, supply and project delivery:
- Reduced admin and improved efficiency: Less time spent searching for data and managing spreadsheets, freeing up teams to focus on delivery and customers.
- Stronger customer service: Accurate ETAs, better order tracking and faster response times improved reliability across projects.
- Confident decision-making: Leadership now operates with trusted, real-time data across the business.
- Foundation for job costing and fit-outs: Positioned to extend into project management, installation and job costing to improve margin control.
“The Go-Live was so smooth that everyone turned up, logged in, and everything was working.”
David Witchell, Director
Conclusion
Shop for Shops moved from fragmented systems and manual processes to a connected operational platform. With improved visibility across inventory, sales and supply chain, they now run a more controlled and scalable business, with a clear path to managing fit-out projects, job costing and profitability at a deeper level.
