Key players in the HVAC industry are those who service commercial and industrial markets, as identified by IBISWorld. However, it’s a competitive sector that, like any industry, poses problems and challenges for businesses to overcome and remain competitive.

Here’s some of the most common problems encountered in the commercial HVAC industry and how they can be addressed.


All you need to do is a quick Google search and you’ll find thousands of HVAC businesses across the country. Ranging from small businesses with a handful of employees to nationwide chains, it’s a busy and competitive landscape.

There’s always going to be competition in any industry, so it’s all about how you use opportunities to gain that edge.

A couple of simple ways to remain competitive are to ensure that you invest time in your current customers – word of mouth goes a long way. It’s also important to make sure that your sales and support teams are driving up-sell and cross-sell, going the extra mile and providing unique offerings to customers.

Regular Maintenance

As an HVAC business, ensuring that you offer preventative maintenance programs to your customers is critical to your company’s success.

With regular checkups and service, most problems such as those caused by mechanical wear and tear, can be identified and corrected to save future issues down the line that prevents equipment from performing as it should – and contributes to the all-important end goal of retaining happy customers.

Customer Relationships

Customers can get frustrated when their HVAC systems aren’t working properly. As with many service businesses, HVAC companies have to deal with and manage customer relationships on a regular basis. It’s important to have solid HVAC service software in place that allows you to quickly view customer records, provide prompt support, improve satisfaction and attract new customers.

This will also help you ensure that your technicians attend service calls promptly and efficiently with the correct equipment for the specific job.

Manage Costs

Investing in transport and specialised equipment is expensive, but they are necessary costs for a commercial HVAC business to pay. A common issue that commercial HVAC businesses have is locating equipment or stock – and then having to replace or repair it.

With NextService, this easy-to-use field service software provides users with the ability to integrate their back office systems with their other software packages to ensure that assets are tracked, gain visibility into all details, view maintenance schedules, utilisation and more.

HVAC Service Software

If you’re interested in learning more about the importance of a one-system HVAC service software solution and how you can easily manage your field service technicians, check out our field service cloud solution.

Need a specialist’s free advice?

Feel free to call an expert in Field Service Enterprise Software today. Find out how cloud-based technology can make your customer service really customer centric.

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