Experience
NetSuite FSM
Your experts in NetSuite Field Service Management
With 12+ years of experience, we’ve evolved from building field service software to leading in NetSuite implementation and optimisation in Field Service Management
Field service is in our blood
Klugo began on the factory floor. When Headland Technology—our family business distributing CNC machines—needed a better way to manage field service, we built the solution ourselves. What started as a fix for our own challenges has grown into a world-class field service platform. Today, we help field service businesses work smarter with mobility, automation, and seamless integration.
Real results from the field
Here’s how a few of our customers solved big challenges and made their operations simpler with Klugo. Real stories, real results.
Empowering Business Efficiency with Klugo’s Unified Solutions
Thermflo and Zonatherm partnered with Klugo to streamline operations, simplify field service, and enhance customer satisfaction, driving future growth.
Ecolab ensures their customer-first policy with NetSuite
Ecolab Healthcare switched to NetSuite and it’s been a game-changer! They ditched all the old, clunky systems and now everything’s in one place. No more paper trails. Their customer service is top-notch.
Aquatec improved business efficiency with NetSuite
Aquatec Australia’s been at it for 30 years, sorting water and wastewater solutions. They hopped on NetSuite to make things run smoother and see what’s happening in real-time. Klugo made the job easier.
Field service providers, manufacturers, and wholesale distributors are working smarter with NetSuite Field Service.
How our customers are seeing results:
(25% uplift)
The field service guide.
Tariffs, Tools and Tradies: Job Costing in the New Construction Game
Tariffs are shaking up construction supply. Here’s how field service businesses can tighten job costing to protect margins before small errors turn into losses.
When Clean Gets Messy, Clarity Wins the Game
Margins are tight, costs are up, patchwork systems aren’t cutting it. If you’re running a hygiene and pest control businesses, clarity keeps you in the game.
It Started with a Mower: Now You Run a Business
From mower to manager—landscaping businesses grow fast. When cashflow gets complex, starting lean with ERP financials to scale without the stress.
The Expansion Game in Sports Facilities Services
Smart financials and emerging tech helping sports facility service providers to diversify, grow revenue, and stay competitive in the sector.
Our field service experience drives our philosophy: practical solutions that simplify operations and empower your team.
Schedule an obligation-free demo, discover a partner that listens, aligns, and delivers.
SERVICES
Our Services
We’ve partnered with over a hundred customers in Australia, New Zealand and North America to optimise operations, increase profit margins, automate reporting, and liberate resources for strategic growth.
Getting Started with FSM
We make NetSuite FSM simple, listen closely, and guide decisions.
NetSuite FSM Implementation
We ensure phased rollouts for quick ROI, savings, and team enablement.
Ongoing Field Service Support
We maintain NetSuite FSM, resolve issues, and train users reliably.
Industries We Know Well
Field Service Providers
Dispatching techs, tracking service calls, and managing maintenance is precision work. Klugo uses NetSuite FSM to streamline dispatching and provide real-time updates, enhancing communication, service delivery, customer support and billing.
Wholesale Distributors
Coordinating asset installation schedules, tracking job progress, and managing field teams are challenging for distributors. Klugo uses NetSuite FSM to provide real-time tracking and team coordination, ensuring installations are completed on time and within budget.
Manufacturers
Struggle with scheduling techs, tracking assets maintenance, and managing service calls. Klugo uses NetSuite FSM to optimise technician schedules and track asset performance, leading to quicker response times and more efficient maintenance.